How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. Julija assured an easy and smooth process. At least our negotiations with the other housing provider has proved positive, fruitful and confident. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. Find out schedule planned improvements. Companies can ask for reviews via automatic invitations. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. He only tried to seal it and repaint. Sam has been very professional and her communication has been brilliant. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. - Hani. Your name * Your email address * Confirm email * If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Over the last 5 years they Remodeled our kitchen, laundry room, and formal. First gas leak, then water leak which is still on going now. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. 0000006106 00000 n UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! I understand that the wait would have been frustrating. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . Family owned & operated. No, Stonewater Inc does not offer eco-friendly accreditations. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. Stonewater continue to put the rent up but do not improve services. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. 0000066042 00000 n That's great to hear, Amy, I am pleased :) Thanks for the review! Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. Please visit this page for more information. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! Stonewater Inc is currently rated 4.9 overall out of 5. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! 155 0 obj <> endobj Total mess of a company ! Brilliant service very helpful very well spoken will go the extra mile to help me. They must have a lot of work to do. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Your name * When they did, they pulled my dryer vent pipe loose inside the wall. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. I can't go out for long due to having to keep emptying bowls of water. 0000005570 00000 n Thank you for your honest review. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Give us a call, or request a free quote today. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. No point in giving you details as the family has decided to move out our relation. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. 0000072804 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. Give us a call or click to request a quote today. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Well versed in excuses and trying to overcharge tenants. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. 0000008059 00000 n I'm dismayed to hear of our lack of response and the distress this is causing your family. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. I ask where he was talking about, and he pointed toward the east side of my house. Is all ok now the painting has been done? If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. What a wonderful review. HW[o7}_%DD BU$!%sld Share your photos and videos with others to prove the truth of your words. Planned improvements are different from the repairs you report to us when something isnt right in your home. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Compliments, comments and complaints - lgah.stonewater.org ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. Hope this helps. Stonewater Roofing | Better Business Bureau Profile Enjoy your new home! %PDF-1.4 % Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Stonewater at Southern Highlands | Blue Heron Discover what we expect from our contractors. That's great to hear! This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? Great Job . Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. Copyright Stonewater. From start to finish, the agent who handled my move has been nothing but helpful. We never leave a job unfinished, or a customer unsatisfied with our level of service. Great to hear your kind words about the team. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. We'll be in touch with you soon ~ Matt. Thanks for the review and feedback! I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. To be called or to. It goes against our guidelines to offer incentives for reviews. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Thank you Tracey. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. Congratulations on your new home! Hello Margaret. 0000092214 00000 n I opened my attic staircase one day and noticed that it was extremely hot. Now comes the problem. trailer Suggested companies are based on peoples browsing tendencies. Here are 8 tips for writing great reviews. If you are an L&G customer your complaint will be handled in line with L&G processes. What if I'm a Stonewater Legal & General customer? there is no communal heating! . I'll pass this onto Suzan ~ Matt. complaint in our Complaints, Compliments and Comments Policy*. Featured review. For more information, visit our website at www.stonewater.org. C ii, Malcolm. People are so lovely and really helpful. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Stonewater Construction LLC | Better Business Bureau Profile If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. I called Stonewater and they sent a supervisor out the next day. We offer a wide variety of financing options and stand behind our services with a variety of warranties. I can see that it you have been trying multiple times to have your problems heard and resolved. STONEWATER, INC. :: Texas (US) :: OpenCorporates Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway Thanks Stonewater, for looking after my mum! Krissy was fantastic and was able to chase up the application at every point. There was no instructions on how to read meter, even agent was not quite sure. xref Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Stonewater Roofing | Complaints | Better Business Bureau Profile I'm an L&G customer. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. Love my new flat and cant wait for many happy years to come in it. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. I understand it must have been quiet frustrating. Please contact us using the appropriate link below: We class her as our friend, as she is so helpful, kind and considerate and cheerful. Repairs and maintenance - Stonewater Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. The only time stonewater will contact you is if you don't pay your rent ironic hey? Contact ; Community Homes: 702 531 3000 . 19 reviews. Could not have gone better. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . I have had it tested and were told that it has to be from moister getting into my attic. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Anyone can write a Trustpilot review. Copyright Stonewater. %%EOF Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. 2023 Trustpilot A/S. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Companies can ask for reviews via automatic invitations. I have constant smell of damp in my house. Can anyone help? Find out about alterations, improvements and adaptions. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. So as I promised, its the papers and the MP as my next port of call. The easiest way to report your repair is via MyHome. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Modern slavery and human trafficking statement. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? For more information, visit our website at www.stonewater.org. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. He said I guess you are, they told me to contact you. I have lost things that can't be replaced. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. I can see that someone has arranged to come out and have a look at the issues you're describing. My mother calls me in tears, I just dont understand how you think this is acceptable. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. No one cares. Firstly I went over 6 weeks with no hot water and heating. I ask him if Stonewater had said who was paying for it. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. House was handed to me smoothly. All rights reserved. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. She is a very special person in our lives. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. Hi Sarah. Replies to negative reviews in < 24 hours. 0000001489 00000 n Stonewater Reviews | Read Customer Service Reviews of www.stonewater We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. This is where the problem started. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. The easiest way to report your repair is via MyHome. Good bye. Definitely recommend in all areas, Thanks Abby. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. I would recommend Stonewater and will be telling everyone about my experience with them. It took years to have a dangerous wall sorted out. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. We will chase your complaints to see if there's an update for you on these issues. Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. We undertake some works throughout the year to keep where you live in good shape. - Hani. Not only that the service charges have been completely inexplicably increased. 155 26 He has denied any responsibly. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. I told him this is not acceptable. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Largo FL 33777. not going to fresh air. Seems to be a theme that they focus on profit over the poor people they promise to help. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. startxref We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Stonewater is one of Legal & General's managing partners. To view these, please download a copy from the links below. Thanks for letting us know about your experience, Karen. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Great communication and very professional. I'm glad you had a great experience with Jo in starting your tenancy. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. He said he would turn this in. Apreshiate all there help and looking forward to having a brand new home today. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint.
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