Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | I recently received a This complaint was posted by a verified customer. Open and complete your form directly in your browser faster than ever before with the editor toolkit. Usually you just go online and process the violation under your EZpass account. Plus, your own feed of TPG content. I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. Carolyn Rodriguez-Dondero.is livid she's in collections after she says she wasn't warned she even had violations. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. "We let Mr. Vuolo down," spokesman Tom Feeney said. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. Waiver Letter I need help spreading this message. As your vehicle enters the toll lane, the E-ZPass tag that is mounted on your vehicle's windshield is read. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. $50 E-Z pass administrative fee? : r/newjersey - Reddit If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). However, the spokesperson conceded that "they did not process this refund appropriately." Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! E-ZPass If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. What lanes can I use at the toll plazas? In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. You can also contact Danielle Leigh directly: Email your questions, issues, or story ideas to 7OnYourSideDanielle@abc.com, American Airlines pilots vote to authorize strike, NYPD detective dies after spending 33 years in a coma, Officials, workers rally on May Day in New York City. On 8/22/22 I called and called the phone number the E-Z Pass statement and online provide to me for Customer Service/violation. They will have 60 days from the date of the letter to settle toll debts. One $8 toll violation carries a fine of $100. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. This review was chosen algorithmically as the most valued customer feedback. Carolyn said that didn't happen in her case. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. Is this where the problem began? With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. 2x points on all other eligible purchases. "He had every right to expect a response to his letters, and we failed to provide one.". WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. When I reserved the Dollar rental car, the company didn't disclose the price for its toll-pass rental. Susan Quitzau. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Even if the system has been widely used for over thirty years, people often commit mistakes. However, even if thats what happened to them, your case may not end up the same. not retirees. It turns out the return receipt for his Oct. 22 letter was never returned. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Ralph Vuolo stands with his car. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. This site is protected by reCAPTCHA and the Google. E-ZPass New York - Terms & Conditions - Individual Accounts He included copies of his previous letters and once again requested a new transponder. "It seems all of a sudden I'm getting possible suspension notices but not one response to any of my complaint letters," Vuolo said. And another for Sept. 12. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. "To leave the airport, there's tolls. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Call the Customer Service Center at 877-643-9727 or submit your question online at. If you prefer to receive an application in the mail, complete the form below. Now accepting donations to DRIVE SMART Virginia DRPA - Travel Info WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative However, we had an early-morning return to the airport and didn't want to add the extra 20 minutes to route around the tolls. E-Z Pass Virginia | Complaints | Better Business Bureau Profile Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. "If I could give a big hug right now, I would," said Brienza. The discount is based on the class of vehicle not the type of account. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. Tolls in Delaware: Amnesty program offers way around exorbitant Mueller is also the founder of NJMoneyHelp.com. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. You dont have to pay money, and you dont owe because you did not commit an offense in the first place. Vuolo got a call on Jan. 7 from a customer service rep who said her office reviewed his complaints "with a fine-toothed comb.". This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Vuolo wrote to E-ZPass again on Nov. 10, this time via fax, which E-ZPass said would be answered in 10 days. Home | E-ZPass Virginia On 8/22/22 I received Prompt Attention bills acknowledging I no owed $0 for unpaid tolls but each said I owed $50.00 for Administrative Fees. Paying $37 for two tolls was better than $60, so we opted for this option. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With Administrative Fees For Tolls Closed During Shutdown. Customer must have a cell phone number and email address listed on their account. And on Dec. 7, he received another violation notice -- but no answer to his letters. Every once in a while something goes kablooey with an E-ZPass transponder. The standard price for an E-ZPass Administrative Fee varies depending on the state. This same day I drafted and sent copies of my original payment and violation stubs and noted again on Section B that I was submitting proof of toll payment and continue to dispute the $50/ea Administration fee(s). The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. "It appears that E-ZPass has a completely different approach, which is signing for letters and then ignoring them," Vuolo wrote. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. We're looking forward to hearing that things stay corrected. DO YOU NEED A STORY INVESTIGATED? They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. Delaware says it is owed more than $143 million in toll debt. The cost to pay by plate is $2.05 per toll. If the license plate is registered to a transponder, it'll bill that account. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. Are Delaware's toll fines fair? He kept getting violation notices from EZ Pass and thought his transponder wasn't working ot there was a toll machine malfunction, but E-ZPass hasn't responded to his inquiries. Can I still use. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. Happy Holidays. Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. Vuolo even received several notices threatening a suspension of his registration. Average of 129 Customer Reviews. ***CUSTOMER ASSISTANCE PLAN UPDATE*** 7 MONTHS For an explanation of our Advertising Policy, visit. The standard price for an E-ZPass Administrative Fee varies depending on the state. However, we can tell you the standard price for it is $50. Still, getting multiple toll violation notices in the same year can be pretty expensive. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Petition I want EZ Pass to waive their administrative Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. This story has been corrected to reflect Silvercar's recently-added tolling administrative fee. BALTIMORE, MD (April 27, 2022) Two months after the Maryland Transportation Authority (MDTA) Board approved a new Customer Assistance Plan, the agency is continuing to offer a civil penalty waiver grace period for customers who pay their unpaid Video Tolls by 11:59 p.m. November 30, 2022. Customer Service Center Locations. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. They're double dipping, they're getting paid two times," he said. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! You can enroll in E-ZPass with as little as $25 to start. Terms and Conditions Apply. Violation FAQ | TollRoadsinVA
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