How long do I have to pick up the value before it expires? Add Clipper to your phone before you take-off! Your mobile wallet will display purchase options for your selected Clipper card. Clipper cards pending pass? : r/Bart - Reddit Clipper card pending passes cash value : r/AskSF - Reddit If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Select Clipper card and follow the instructions to add a card and load value. Annual Pass Applicationwith Terms and Conditions. Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. Your session is about to expire due to inactivity. Select Clipper card and follow the instructions to add a card and load value. Find your card and select Manage Auto-Reload from the More Options menu. With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley Go Pass on Clipper Program | Caltrain Is there something else I'm supposed to do? Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. Your card should arrive within 5 to 10 days. It's simple, saves you money and you can start anytime of the year. They are currently only available onClipper. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Pay With Make sure you always have a current email address on file. Can I get reimbursed? How can I manage the account on their behalf? Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. You can always contact Clipper Customer Service with general questions about Clipper. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. We strive to have /r/askSF serve as a reference to SF Bay Area resources. Learn more about Clipper STARTOpens in new window. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I loaded value online, but when I tried to use my card, it wasnt there. Limited-use tickets are not available on phones. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Clipper can also be used to unlock Bay Wheels bike share bikes. What is the difference between a limited-use ticket and a Clipper card? Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. What's the difference between cash value and BART high-value discount (HVD) tickets? Clipper Card Cookie Notice Otherwise, you will be logged out automatically. Main Fax Number: (415) 536-9800. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. How does autoload work and how do I sign up for it for my Select "Transit card" and "Add Clipper card". The exception is BART HVD, which will be available the following day. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you hear two beeps, your value is low. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Where can I buy or load value on a Clipper card? Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. Otherwise, you will be logged out automatically. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. Card Why wasnt I notified this would happen? When I tag my card, what do the beeps and lights mean? Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Youth and seniors pay their regular fare on Express Buses. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Just load it with any combination of cash value and discounted passes. BART trains operate on a tag and go system. For all other cards on your phone without HVD, value will be available immediately. My spouse, relative, or close friend needs help managing their registered Clipper card. Once youve activated your Auto-Reload, youll be able to see it in your account. If the balance on your card Riders paying with AC Transits mobile payment platform don't need to pre-pay for a Im so glad that I dont have to go into the office the last two weeks. No, every rider needs their own card or device (phone or watch) to pay for fares. A single beep and a green light means you paid for your ride. Learn more about using Clipper on your phone. SmartPass Overview | Associated Students - San Jose State University Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. WebYour Clipper card will not be returned to you. How can I set up my card to automatically reload? A: Your anger is warranted. Or get a card in person. San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 There's no need to open an app. The tag will not register if you place your device or card too low or high on the screen. I'd probably go to a ticket How do I add value to a Clipper card on my phone? Apply for your discount Clipper card and start saving every time you ride! See the Apple Pay How-To page for more details. To add a card to your Android phone, open Google Pay and click the + sign. Youth 4 and younger are always free on the cable car. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. WebRiders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). After the end of the sales window, be prepared to pay your fares with cash value. Select "Transit card" and "Add Clipper card". To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Monthly - Adult (ages 19-64) | SFMTA Cash value and transit passes are not interchangeable. To find out more information about replacing an RTC card, please visit 511.org. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. You can order a card and value online but note we can only mail cards to domestic addresses. The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. Orders must be submitted a minimum of 10 business days prior to the date needed. Youth, seniors and riders with disabilities can receive reduced fares and access to discounted passes. Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Once you do that, it will show up in your account. See the Apple Pay How-To page for more details. Home | Clipper Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. VTA PRIVACY POLICY Select Clipper card and follow the instructions to add a card and load value. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Key Clipper information translated to Spanish. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. How does Auto-Reload work with monthly passes? After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. You'll need to verify your birth date with an accepted form of identification for a Youth or Senior Clipper card. What does it mean to pick up my value and why do I have to wait to do it? Lost or stolen Day Passes or Monthly Passes will not be replaced. You can also use it as a photo ID when paying with cash. and our When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. And, to get it back, its an hour on hold, and three to five business days.. Key Clipper information translated to Chinese. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. Clipper | Metropolitan Transportation Commission Clipper cards are accepted on BART, Caltrain, Muni, That's probably the first step. Or is this just a screw up that I need to call Clipper and have a human handle? Express bus fare is required for any trip that includes express service. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. You can use Clipper cards on all Bay Area transit agencies. Youth and seniors can apply for reduced fares and access to discounted passes. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Phone. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. Why is my Clipper card blocked? You must possess validated fare while on the light rail system. Youth, seniors, riders with disabilities or low incomes all get a break with reduced fares and discounted passes. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Apply for your discounted card and save every time you ride. Choose your payment method and complete the order. No, transit agency ticket offices cannot load value to mobile phones at this time. Pay With However, you will need to register your card as part of the process, if you havent already done so. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge. You can also add value through the Clipper app. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. When does the new 31-day pass become active? My card shows it was cleared month ago but the card is saying it doesnt have enough money. Thats why we say to allow a few extra days if you are picking up your value on a bus. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you already have a card, you can choose to set up Auto-Reload when you load value online. Alerts are still available by subscription. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. After the 16th of each month, the following month's pass is available for purchase. But if you tag off, Clipper will return the difference of $6 to your card. We are unable to display alerts at this time. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. See download files info to view Comma Separated Value (CSV) files. I set up Auto-Reload, but its not showing up in my online account. WebClipper is the all-in-one transit card for the Bay Area. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. WebBased on system design, Clipper front loads the designated autoload amount to the Clipper card pending the recovery from the funding source on file. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Yours is the first email Ive gotten on this issue. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to WebCurrent Free Muni for Youth participants can continue to use their Clipper card for free fares on the cable car or request a new cable car pass, which is also available to San Francisco youth 5-18, regardless of household income. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Yes. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. This means we couldnt process your payment for automatic reloading. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. Looks like you need to contact them or maybe head down and ask a station agent. Two beeps and a yellow light means you paid, but your remaining balance is less than $2.
